ravi fieldengineer's blog : develop trust with MSPs
MSPs have access to highly sensitive information provided by clients. Therefore MSPs have to maintain confidentiality and should not divulge information to others. At the same time clients must also develop trust with MSPs and divulge certain important information which will help the MSP to do their job more effectively for the client. MSPs ensure certain precautions to ensure client’s data is secure and security measures are in place.
Some of the standard IT service delivery processes include ISO, Six Sigma, ITIL, CoBIT, etc. Some MSPs using their knowledge and experience also create their own processes and tools to demonstrate their uniqueness. MSPs by utilizing different tools deliver services to the client. Some common examples of tools include technology monitoring, financial, marketing/sales and so on. Managed service delivery process is one critical tool and a good practice used by all successful MSPs.
Disclosure is one best practice or professional obligation by MSPs to their clients. Sometimes disclosure might explain that the MSP is unable to represent a client due to their commitment with another existing client. It is best to interview the nature of the organization prior to agreeing on services.
Clients approach MSPs with the assumption that they have good levels of IT and business knowledge. In some situations the MSP may not be able to perform a task due to various reasons. MSPs should adhere to maintaining standards and demonstrate proficiency required in a managed services professional.
More info: Managed Ransomware Services