Cyra Fenhallow's blog : Winstar Casino Review

Summary

Winstar was formed as recently as 2012 but has made quite a name for itself. More recently (June 2017), Winstar completely transformed themselves by offering a fully-powered Playtech casino as well as games/slots from a whole host of reputable software providers (IGT, WMS, Net Entertainment – you name it).

Winstar is famous for running TV adverts with well-known celebrities such as Dan Bilzerian, Paris Hilton, and Verne Troyer, but they are a very good choice to play your slots online. Apart from a superb range of games, they offer 12-hour cashouts (including weekends), a variety of payment options (like PayPal), and an innovative welcome offer which consists of up to 50 fair spins with no wagering requirements or max cashouts.

Customer Support

At Winstar, you can get in touch with their customer service team via Live Chat and email – they are available every day of the week now (previously only Monday to Friday) from 8:30am to midnight (UK time). Winstar is licensed in the UK, based in the UK (in Norfolk), and focused on the UK market, which is a good thing best casino online. I found their staff to be competent, friendly, and helpful.

It is a shame they don’t offer a telephone service, though, but I’ve been reassured it's coming very soon. That said, response times on Live Chat were minimal, and waiting times for an email reply were generally within 1 to 2 hours, which is superb. Overall, I am impressed with their level of service. Winstar also commits to responding to 80% of all initial emails within 2 business hours (which it generally does, even at weekends).

Banking

This is one section, I believe, that let Winstar down in the past but has now been dramatically improved. They do offer popular payment methods like debit and credit cards, Ukash, and PayPal. Recently, they’ve just added NETeller and Skrill, which also really helps. I tend to use either my debit card or PayPal at reputable UK online casinos, which suits me perfectly at Winstar.

Now, the improvements I’ve seen since playing at Winstar have been in terms of cashing out or withdrawing. Previously, they used to process all cashouts within 48 hours, with most withdrawals that I’ve made being done within 24 hours normally. You can now update your settings in your player account section to have 12-hour cashout times – the default is 24 hours.

When it comes to verifying your account, or Know Your Customer procedures (KYC), I found this to be fast and within a couple of hours of submitting my identification documents. I spoke to the customer support agent on Live Chat and sent through a scan of my driver’s license and utility bill via email. They confirmed receipt on Live Chat and messaged me a couple of hours later with my account being approved (and ready to use).

When it comes to casino transactions, the minimum deposit is £10 (it's £5 for bingo). When it comes to cashing out, the maximum you can withdraw is £5,000 per transaction, which some players may consider a problem – but I don’t, as you can make as many withdrawals as you like. As for weekend cashouts, they do process them, which is something they’ve implemented in 2015. Furthermore, once you make a cashout request, you cannot cancel it, meaning you won’t be tempted to spin away your hard-earned winnings!

Winstar Casino has games from a whole host of software providers, including Playtech and Ash Gaming – Ash Gaming is owned and operated by Playtech, by the way. As for slot games, there are more than 500 titles with the complete DC Comics set – my favourite is Man of Steel, but Green Lantern is also recommended. I also suggest you try the Age of the Gods series, which replaced the Marvel titles.

As for branded titles, Playtech offers some of the best you can find online, such as Top Gun, Ace Ventura Pet Detective, Space Invaders, The Flintstones, RoboCop, American Dad!, and the under-rated Marilyn Monroe. Other Playtech titles of note include volatile games like Hologram Wilds, Buffalo Blitz, Ice Cave, White King, Sultan’s Gold, Great Blue, and Desert Treasure II.

You will also notice some of the games have been produced in cooperation with Casino Technology (a land-based provider) with slots like Cat Queen, Esmeralda, Thai Temple, and The Pyramid of Ramesses – they tend to be higher variance games too, which is great. As for Ash Gaming, you have Wild Gambler, Little Britain, and the brilliant Full Moon Fortunes.

Games

You will also find more than 200 slot games from a variety of software providers, including Barcrest, WMS Gaming, IGT, QuickSpin, Bally Technologies, NextGen Gaming, and iSoftBet. You can choose from land-based favourites such as IGT’s Cleopatra and WMS Gaming’s Zeus to newer, more innovative titles like Quickspin’s King Colossus or Barcrest’s Monopoly Bring The House Down.

They do have a full range of WMS slot games, which is my preferred software provider – Viking Vanguard, Black Knight II, and Spartacus Gladiator of Rome are brilliant. You will also notice they have titles from Net Entertainment – you have a complete set, including branded games like Planet of the Apes, Jimi Hendrix, and Dracula, to favourites such as Starburst, Piggy Riches, Gonzo’s Quest, and Dead or Alive. On a slightly negative note, Winstar doesn’t offer Microgaming slots anymore, but you do have a very impressive offering of the best software providers found on the internet.

You are in for a treat at Winstar Casino, as they have something truly innovative for all – you can get up to 50 fair spins when you make your first deposit. These are free spins with no restrictions whatsoever.

You need to deposit from £10 to £50 to be eligible. You will receive 1 fair spin for every £1 deposited – i.e., deposit £50, get 50 fair spins. These are essentially free spins with no wagering requirements and no max cashouts, meaning whatever you win from them is yours to keep.

In: