Saddaf Khan's blog : Most popular Call Center Services At a Glance

The latest trend among various US and UK companies is outsourcing. This is now a popular trend due to the cost benefits that outsourcing offers. No longer will you have to spend on overhead costs like training and recruiting, office space, software installation, and more. All you pay for is the services that the outsourcing company offers. Outsourcing is therefore a popular trend, and if you have a small business, you can follow that too.

If you look at which division most companies outsource, it's almost always their customer support. The call center jobs was very popular and was a highly sought after job in places like Pakistan when it first started. Companies forward their number to call centers in Pakistan - when a customer calls, his call is forwarded here and a representative from Pakistan answers on behalf of the company. They would also expand the support services that may be needed.

Below are the most popular call center services that any outsourcing company would offer.

Email support

Although we have popular and more instantaneous modes of communication such as chat and SMS, email is still one of the most formal and conventional forms of communication. It is not considered official unless something is stated in an email. Handling customer emails could be a heady task, which is why it's mostly outsourced. Remote area representatives send and receive emails on behalf of a company. Hence, this is one of the most popular call center services.

Live chat

As stated above, live chat is one of the most popular instant communication modes. If people are browsing your website and they have a question, the live chat will ask them to ask the question at that point. Answering that question promptly may result in a sale. If there is no live chat, the prospect may not make an effort to ask that at any other time or in any other mode of communication. You could simply leave the website. You don't want that, do you? Especially if your business deals with product sales, live chat is a great tool to increase sales. This live chat response process is also often outsourced and is one of the most popular call center services these days.

Telephone services

Answering phone calls, as you already know, is one of the main functions of a call center. They receive and make calls on behalf of their clients. Today's call center representatives not only act as mere agents who answer calls, but also help make sales decisions. They offer information to potential customers on making purchasing decisions. They also bring new business to their customers. So this takes call center functions to the next level - moving from answering calls to influencing important decisions.

Ticket sales support

When you can expect a steady stream of emails, it may not be practical for some people to quickly reply to all of them right away. So the concept of ticketing was introduced. A person can send an inquiry to a company by email and then they will automatically receive a "ticket". This means that the email has reached them and will be answered in a short time. Call center representatives will answer inquiries based on the order of the tickets. This ticketing support works very well for companies selling products - if customers have complaints or need help, they can send an email and this will be treated as tickets. This process also works best for many companies when outsourcing.

These are the most popular outbound call center services. All Star BPO is a company that also offers them and more. You can check them out and find out if it will work for you.

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