Edmund Bergqvist's blog : My Ducky Luck Casino Review

Ducky Luck Casino Summary

Ducky Luck Casino has had a clear ambition from day one – to bring more color and life to the online casino world. Founded in 2013, they offer an instant play platform with a wide variety of slots from software providers, including Net Entertainment, IGT, Microgaming, and NextGen Gaming, with over 300 slots on offer. Offering quick withdrawals and a full UK license, CasinoManual.co.uk readers will receive 10 free spins on NetEnt’s Lucky Angler slot just for signing up – there’s also a 100% first deposit bonus up to £100, 50 free spins on Starburst, and a 50% second deposit bonus up to £200.

Ducky Luck Casino Customer Support

Ducky Luck Casino has come out of nowhere in the last couple of years, and much of it is due to their customer service and, more importantly, how they treat their customers. Their website is different from most online casino websites, which is refreshing and, more importantly, clear and easy to navigate.

Their customer service team is located in Malta and can be contacted via email, Live Chat, and a UK freephone telephone number. I’ve tried them on all methods, and the easiest (and quickest) was Live Chat. Waiting times were minimal, even at weekends best casino. They operate their support from 9 am to midnight UK time, which is fine.

In terms of email, response times were generally 1-2 hours during working hours and 2-3 hours in the evenings and at weekends (which is superb, by the way). Approving your identification and getting verified was a breeze and handled all by email.

Once you register an account, you will notice that information is easier to find – not being logged in limits how much information you can get, which is a shame. However, I found Ducky Luck support to be ‘quacking’ (sorry, had to!) but joking aside, they were friendly, informative, and willing to help – couldn’t ask for any more. If you’re a VIP player, they do have a dedicated customer service agent assigned to you with custom promotions and faster response times.

Ducky Luck Casino offers plenty of deposit and withdrawal options, including Skrill (MoneyBookers), NETeller, Ukash, Trustly, Euteller, and debit/credit cards. You can play in a variety of currencies too, including GBP, EUR, USD, CAD, and AUD. The minimum deposit is just £10 for all payment methods.

To the important part – cashout times are same day unless your request is made in the evening (from 5 pm onwards) – if you request a cashout after 5 pm, it will be processed the next morning. This means withdrawals are processed within 12 to 24 hours, which is great.

Ducky Luck also processes cashouts on weekends (both Saturdays and Sundays) and charges no fees for cashing out for any of their payment options! I’ve deposited and withdrawn quite a few times now and normally receive my cashout request within 2 to 3 hours (as I generally request it around lunchtime). Weekends, though – it generally takes a little longer in my experience, with the average wait being 3 to 4 hours. That said, I’m very pleased with the way they handle cashouts.

In terms of verifying your account (which is required by the terms of their UK Gambling license), you will need to show them identification documents like a utility bill (no older than 6 months), a bank statement, or driver’s license/passport – I sent them this stuff via email, and it was verified and approved quickly. Overall, I am impressed with Ducky Luck Casino but would love them to add PayPal.

Ducky Luck Casino Games

Ducky Luck Casino has a great selection of slot games at its disposal. They have all the classics like blackjack, roulette, and video poker, but it’s all about slots these days! They started off being a NetEnt-powered casino only and have since been adding lots of reputable software providers (which has made me take notice and become a regular player).

Now they offer you slots from Net Entertainment, Microgaming, IGT, QuickSpin, Thunderkick, and NextGen Gaming mainly, with nearly 350 games to choose from. When it comes to NetEnt, they offer a full suite, including all their progressive jackpot titles like Mega Fortune and Hall of Gods. I’d recommend Victorious and Piggy Riches, which are volatile.

Microgaming-wise, you have Immortal Romance and Thunderstruck II, which are extremely popular, but I’d play Jurassic Park, Game of Thrones, and Playboy. As for IGT, you have a complete offering with Cleopatra, Cats, and Kitty Glitter. NextGen Gaming has been developing a lot of good slots recently, and you can find them at Ducky Luck. As for Thunderkick, they are different and innovative – check out their flagship Esqueleto Explosivo slot, which is also mobile/tablet ready.

Now, Ducky Luck Casino already has deals in place to add slots from WMS Gaming, Barcrest, Ash Gaming, Playtech, Play ‘N Go, and Yggdrasil – these aren’t available for UK players just yet, but we will let you know as soon as they are. Overall, Ducky Luck is a great place to play slots, and I can’t wait for the ones they will add shortly!

Facts

Ducky Luck Casino has a special and exclusive offer for you – simply register an account in under 45 seconds (yes, we’ve verified this), and you will get 10 cash-free spins on NetEnt’s Lucky Angler. Yes, the free spins come with no wagering requirements, meaning winnings are yours to keep!

Then there’s a 100% first deposit bonus up to £100 – deposit from £20 to £100 to get a 100% match. Once you deposit, you will get 50 free spins the next day on NetEnt’s Starburst (in the morning). There’s even a second deposit bonus of 50% up to £100 – i.e., deposit £200 to get £100 free, giving a total of £200 free on your first 2 deposits. When it comes to wagering requirements, you need to wager the deposit plus bonus 30 times for the first deposit bonus and 20 times deposit plus bonus for the second deposit bonus.

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