Job Title: CUSTOMER SERVICE ASSISTANT
Role: Service and support
Location: Norfolk
Salary:
Job Type:
Job Description:

Background

Due to increased volume and organic growth, we are now looking to recruit a further member of permanent staff in the customer service department at our Rackheath, Norfolk H/O 

  


The Role

This function reports directly into the Customer Service Manager.  The purpose of this job is to deal with all customer enquiries, engaging with the customer and maintaining excellent customer service and focus.  Supporting process and administration within the department is also a key part of the role, with a continuous improvement mind-set.

Please note; this role does involve weekend working


Key Outputs

  • Dealing with enquiries and call backs via telephone, E-mail and live chat
  • Dealing with web refunds and exchanges 
  • Checking for fraudulent activity where applicable
  • Acting as a facilitator to resolve customer disputes
  • Back order fulfilment

Qualifications, experience and skills

  • Self-Motivated and able to work under pressure 
  • Knowledge of fishing and fishing tackle and understanding of computers and till systems is preferred.  
  • Excellent verbal and written communication GCSE or equivalent in English 
  • Excellent organizational skills
  • Knowledge of Microsoft Word, Excel


Process

For more information about the job please contact Hayden Cook at hayden.cook@anglingdirect.co.uk.


If this role is of interest and you have the right skills and qualifications, please apply by sending your CV with a covering letter to shona.wright@anglingdirect.co.uk.  The closing date for applications is 31st August 2017.


Although all applications will be considered, an interview is not guaranteed in every case. Please be aware that your application may be considered alongside external candidates.  We cannot guarantee that applications received after the closing date will be considered.


"We are committed to equal opportunity employment practices."

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