Jobhop Jobhop's blog : Recruiting Better With Artificial Intelligence
Most recruiters see artificial intelligence as a recruiting aid, removing many manual tasks and a tool to help speed up the whole recruitment process.
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The traditional route in recruiting is posting a job, selecting candidates from a mountain of CVs, calling around to arrange interviews, it’s the same process every time a job becomes available. When recruiting is done this way it’s costly, it takes too much time, important information gets missed, good candidates get overlooked and the candidate experience can be poor.
Recruiting in this way leaves too much room for error, one bad hire can cost a business thousands of pounds.
AI will automate many tasks and reduce the workload for recruiting professionals as well as making the whole experience better for the candidate.
Let’s look at how AI can do that.
A chatbot mimics human conversations, it uses AI to understand a message and then to respond. Chatbots can do many numbers of things, it’s up to you to decide what you’d like it to do.
1. A chatbot can help with career site engagement
Your career site should have information about the company culture, benefits, career progression, training, jobs available etc.. There will be questions that your career site won’t have covered and this is where a chatbot can be very useful. When a candidate has a question, instead of having to call or email, and wait for a response, the chatbot can be at hand with the answers. Many candidates want more communication, it’s hard for recruiters to devote the necessary time to answer questions in the early stages, but a chatbot can answer questions all day, every day.
2. A chatbot can signpost
A chatbot can gather information from the candidate and then signpost them to a suitable job vacancy. If your company has recruitment days or holds webinars, the chatbot can signpost candidates to those events and prompt them to submit their interest in attending. A chatbot can also signpost a suitable candidate to an instant online interview, a human doesn’t have to be involved in these early stages.
3. A chatbot can help with screening candidates
As well as answering questions a chatbot can assess if the candidate is suitable for a vacancy. A chatbot can initiate a screening process and assess eligibility.
4. A chatbot can schedule
After assessing and shortlisting candidates it can then schedule in interviews. The candidate will be sent out invites and reminders and if any rescheduling needs to be done, that will also be taken care of by the chatbot.
A chatbot engages the candidate and keeps them up to date, it helps to deliver a good candidate experience.
Today's candidates are knowledgeable, they know that they’re likely to communicate with a chatbot and it’s not new to them, they’re already used to Alexa and Siri. What candidates don’t like is to not have questions answered and to be left in the dark, a chatbot is a perfect recruitment solution.
AI helps with job descriptions
AI can help with using the right words in job descriptions to enable you to achieve the right outcome. Certain words can either attract or repel candidates, some words work well in some industries but work poorly in others. AI will also suggest changes to words to get a more diverse group of applicants.
AI helps with shortlisting
AI can go through applications quicker than any human can, and it will not miss any matched candidates. Manually shortlisting is time-consuming and challenging, humans can have oversights, AI is programmed to not miss anything.
AI helps with the quality of hire
Before AI selecting the right people to put forward from a big pool of candidates was overwhelming. AI can help to evaluate candidates more effectively, assessing skills and experience using algorithms.
AI will help to evaluate with a higher level of accuracy than just a human alone.
AI helps with diversity
AI will help you recruit a diverse workplace. AI learns from the data that is fed to it, so if your company trains it with data that biased against a particular gender, it will learn from that. AI has to be fed data that is neutral to any patterns and then it can be an essential tool to help create a diverse talent pool.
AI helps with interviews
Having AI conduct the first round of interviews to qualify the candidates will save recruiters time which they can spend doing other things.
AI also adds structure to many businesses; generally, it’s left up to the recruiter to decide what interview questions should be asked but with AI all questions can be decided and preset.
An AI conducted interview via video will analyse facial expressions for personality traits, asses a candidate’s confidence and focus, as well as their skills and experience.
When humans interview a bias decision making can creep in during an interview, the recruiter could put their preferences first without realising. When AI does the first interviews and puts forward the most suitable candidates, it will do so without a preference. AI has the ability to abolish the bias that can be there when humans recruit.
AI isn’t a replacement for human to human interviews, because candidates want human engagement, but using AI for the first initial interview to qualify candidates is definitely the way forward.
Working with artificial intelligence will help with efficiency, consistency, it will reduce the time to hire, and be cost-effective for your business.
AI gives recruiters too many benefits to ignore:
- Increased candidate engagement
- A better candidate experience
- Reduced time to hire
- A more efficient recruiting process
- Reduced cost of hiring
- Improved quality of candidate
- More time for the recruiter
- Improves diversity and inclusion
- Eliminates Bias
- Speed and efficiency
AI isn’t just an improvement for recruiters it’s also an improvement for candidates.
To recruit effectively in the future AI will not be a choice
With the help of AI, recruiters can be their best “human” self, using skills such as empathy, compassion and persuasion.
Recruiters will be able to focus fully on interviews after the initial screening process.
Chatting to qualified candidates to learn more and persuading them to join.
“Humans and AI, working together, can achieve better outcomes than either alone.” - Deloitte Review
‘A company without machine learning, can’t keep up with one that uses it.’
- Pedro Domingos author of the bestseller The Master Algorithm
If you would like to learn more about how artificial intelligence can help you recruit great candidates, please message email@example.com
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